Training courses for the tools that are common for multiple products

Technical Induction

Purpose:
 Technical Induction
Topic:
 Common Tools
Audience:
 Internal employees and external partners that do installation, deployment or support
Objective:
  • Identify products families;
  • Identify and correctly relate tools and products;
  • Be able to relate the full range of products;
  • Be able to describe products interaction and relation;
Forecast duration: Video duration around 30min
Creation/update: Jul 2020

TEC Overview

Purpose:
 TECADMIN Tool Introduction
Topic:
 Common Tools
Audience:
 Internal employees and external partners that do installation, deployment or support
Objective:
  • Introduce TECADMIN and what is used for
  • Be able to search and found intended properties
  • Be able to check current configuration and documentation and change some parameters
Forecast duration: Video duration around 30min
Creation/update: Jan 2020

Quality Assurance (QA) Process

Purpose:
 Present Quality Assurance (QA) process
Topic:
 QA  process
Audience:
 Dedicated to Project Managers (PM role) but is also important for everybody that is involved in deployment and support activities. 
Objective:
  • Present the Quality Assurance (QA) process
  • What is this process responsible for
  • How to create QA ticket
  • How to follow the QA 
Forecast duration: Video duration around 30min
Creation/update: October 2020

Dovecote

Purpose:
 Dovecote Tool Introduction
Topic:
 Common Tools
Audience:
 Internal employees related to installation, deployment or support
Objective:
  • Understand the tool and the impact in the hotels;
  • Recognize Dovecote tool and is action;
  • Be able to understand the impact in the properties (Hotel & Chain level);
  • Be able to modify characteristics of hotel login portal and page; 
  • Be able to modify characteristics of hotel guests access;
Forecast duration: Video duration around 60 min
Creation/update: March 2020